Restaurant Report Card: Roaches, unsanitary conditions
Updated On: Oct 17 2013 06:46:52 PM CDT
Restaurant employees are trained how to properly handle food and sanitize cooking equipment because one simple mistake could get a lot of people sick. KPRC Local 2 consumer expert Amy Davis is showing us who is doing it right and who is getting it wrong in this week's Restaurant Report Card.
At the Chipotle at 12888 Queensbury Lane in Town and Country Village, a health inspector said he saw an employee cut chicken with a knife and then instead of washing and sanitizing the knife, he rinsed it with cold water before putting it back on the knife rack.
At Chili's at 7621 FM 1960 West near Willowbrook, inspectors saw an employee preparing sandwiches on the cook line with his bare hands.
At the Cafe Express in City Centre, inspectors said the tuna and chicken salad were both too warm and not safe for human consumption. Three and a half pounds of it were trashed.
Davis stopped by Hartz Chicken at 1399 West Mount Houston where an inspector said there were roaches crawling on the wall behind the food prep table. The city closed the place until the owner could eliminate the roach activity.
They also closed Kelly's Cajun Grill inside Willowbrook Mall. The inspector said there were so many roaches they shut the place down temporarily. Kelly's Cajun Grill is now back open.
Our A's this week go to Southwell's Hamburger Grill on Taylor Street near I-10 and the Starbucks at 2625 Louisiana in Midtown.
To see a complete list of restaurant violations in the Houston area, click here.
How To File Restaurant Complaint
We get our information from the City of Houston Health Department, but many of you have complaints about restaurants in other cities and counties.
Refer to the following list to find out which agency to contact depending on the location of the restaurant:
* For all complaints about restaurants located in the city of Houston, call 311 or file the complaint online.
* Harris County Public Health & Environmental Services inspects and permits all retail food establishments in the unincorporated areas of Harris County as well as in the cities of Tomball, Katy, Jacinto City, Galena Park, La Porte, Morgan's Point, South Houston, Seabrook, El Lago, Southside Place, Hunter's Creek, Piney Point, Bunker Hill, Jersey Village, Spring Valley, Deer Park, Humble, Waller, and West University Place. If you believe you have become ill from ingesting food from an establishment in unincorporated Harris County or in a city inspected by Harris County, please file a complaint at http://www.hcphes.org/eph/foodcomplaint.ht or call them at 713-274-6300. If you are concerned about a food establishment's operations such as cleanliness, food handling procedures, etc., please file a complaint at http://www.hcphes.org/eph/complaints.htm.
* To file a complaint about a restaurant in Montgomery County, call the Montgomery County Health Department at 936-539-7839.
* To file a complaint about a restaurant Galveston County, call the Galveston County Health Department at 409-938-2300. Use this link to speed the process and file your complaint electronically, or send an email to firstname.lastname@example.org.
* To file a complaint about a restaurant in Brazoria County, contact the Brazoria County Health Department.
* To file a complaint about a restaurant Fort Bend County, contact the Fort Bend County Health Department.
If you have a news tip or question for KPRC Local 2 Investigates, drop them an e-mail or call their tipline at (713) 223-TIPS (8477).
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