Paying tribute to 911 dispatchers

Published On: Apr 15 2014 07:39:55 PM CDT   Updated On: Apr 15 2014 07:40:39 PM CDT

The Fort Bend County Sheriff's Office gave us a behind-the-scenes look inside the 911 Communications Center.


It's National Public Safety Telecommunications week, an important time for law enforcement around the country as officers celebrate the men and women on the front lines of emergency response.

The Fort Bend County Sheriff's Office gave Local 2 a behind-the-scenes look inside its 911 Communications Center. That's where dispatchers take the calls that go through 911. The Sheriff's Office calls these dispatchers the "true" first responders, because they are the first people the community hears when they call 911.

"They deal with some very stressful situations," said Maj. Chad Norvell. "We personally think this is one of the most stressful jobs in law enforcement."

Norvell said dispatchers must handle high-pressure situations calmly and they deserve recognition for that.

In addition to this being National Public Safety Telecommunications week, April is also 911 Education Month.


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