A spokesperson for the Houston VA medical center tells Local 2 Investigates they have launched an internal investigation after family members say their 82-year-old Navy veteran father was discharged and went missing for 12 hours.
The VA says it has policies in place to help make sure patients have a place to go when they are discharged. But after being checked out for chest pains early Thursday morning Bobby Morris was cleared to go home.
The hospital staff says they watched him use a phone to call his family. The staff says he told them family was coming to get him.
Then at 6 a.m. after waiting for four hours for family that never came, hospital staff says Morris told them he had alternative arrangement. Morris left the hospital.
Morris' family, who didn't go to the hospital with him, says he suffers from memory loss. They are mad because he then went missing for 12 hours until he showed back up at his house, not knowing where he'd been for so long.
"I want to let you know, we are very proud of the service we offer we would never let someone who appeared confused or not knowing what he is doing or anything like that, especially at 2 a.m. Never allow a person to go without a proper plan, proper transportation," said Dr. Anna Teague, with the Houston VA Hospital.
The hospital says it has security camera footage of Morris making a telephone call and then claiming family was coming to get him. The hospital says it could not tell us whether Morris has been diagnosed with a memory loss for patient privacy.
The hospital staff has pledged to give Local 2 the results of its investigation and we plan to report them to you.